Conditions of Carriage
Norfolk Island Airlines (the Carrier), is licensed by the Australian Government to carry passengers between Australia and Norfolk Island.
All Norfolk Island Airlines services are operated, utilising long-term charter agreements for regular passenger transport services (RPT), by Nauru Air Corporation Ltd trading as Nauru Airlines (the Operator).
The Operator holds an Australian Air Operator Certificate (AOC) issued by the Australian Civil Aviation Safety Authority (CASA).
1.1 NORFOLK ISLAND AIRLINES' CONTRACTS WITH PASSENGERS
The Operator transports passengers on flights between Australia and Norfolk Island on contracts which consist of:
- a valid ticket, which may be an International Air Transport Association (IATA) or other form (including an electronic ticket), and which includes terms, conditions and limitations applicable to your travel
- any applicable tariffs published by Norfolk Island Airlines, international convention and Australian laws, and
- the Operators’ specific directions to passengers. Specific directions may be given in writing, or orally by the Operators’ staff or agents.
1.2 NO VARIATIONS ALLOWED
No person is authorised to vary any of these written conditions. This is because the Carrier and the Operator aim to supply comfortable, safe, secure and timely carriage, and if everyone understands and follows these written conditions, and directions, all parties will benefit.
1.3 TRAVEL INSURANCE
Because travel involves many risks, and the Carriers’ and the Operators’ liability to its passengers is limited, we strongly recommend you purchase travel insurance, which can cover things like:
- lost tickets
- changes in travel plans and travel cancellation (Note: flight schedules may change without notice)
- accommodation, meals and transport
- personal injury and death
- medical and hospital expenses
- repatriation costs for you and your travel companions
- delayed, damaged or lost baggage and other items
In the event of any inconsistency between these General Conditions and any other terms, conditions, limitations or directions, these General Conditions prevail, unless stated to the contrary in writing.
2.1 WHEN IS A RESERVATION MADE?
A reservation for a flight is made when recorded, accepted and confirmed by the Carrier or its authorised agent. This record is referred to as a Passenger Name Record (PNR).
2.2 SOME RESERVATIONS CANNOT BE CHANGED
Some fare types may be restricted so the passenger:
- may not change or cancel any reservation, or
- may do so only to a limited extent
- may do so only by paying an additional fare or service fee.
Only the Carrier or its authorised agent may change or cancel a reservation.
2.3 YOU MAKE A RESERVATION
Since the Operator may refuse to carry you if it may be unsafe for you to fly, before you make a reservation, you should tell us if you suffer from any illness, disease or other condition which may make it unsafe for you or other passengers if you fly.
If you are pregnant and:
your travel is between Norfolk Island and New Zealand all your travel must be completed by the end of the thirty sixth week of your pregnancy. You must also carry a letter from a registered/licensed medical practitioner stating your pregnancy is progressing normally, and specifying your expected date of confinement
your travel is between Australia and Norfolk Island and you have reached the thirtieth week of your pregnancy, you must carry a letter from a registered/licensed medical practitioner stating your pregnancy is not complicated.
you have a complicated or multiple pregnancy you must submit to the Carrier a letter from a registered/licensed medical practitioner giving medical clearance for travel within 14 days of commencement of your travel.
2.4 TICKETING TIME LIMIT
Once you make a reservation, you or someone on your behalf must pay or make arrangements for the issuance of a ticket before the specified ticketing time limit expires. If you do not, the Carrier may cancel your reservation.
2.5 SEAT SELECTION AND ALLOCATION
Although the Carrier and the Operator will try to accommodate your seating need or choice, neither guarantees you any, or any particular, seat, even if your reservation is confirmed.
- accept any seat allocated on your flight, even if this involves a downgrade (see 11.1), or
- wait until the next flight on which a seat is available in the class of service paid for.
2.6 IF YOU ARE LATE OR DO NOT SHOW UP FOR YOUR FLIGHT
If you are late (see 6.2 and 6.4) or for any other reason fail to use a seat for which a reservation has been made, the Carrier may:
- require you to pay a service fee
- cancel any onward and return reservations, and
- allocate the seat to someone else.
2.7 PERSONAL DATA
You authorise the Carrier and the Operator to use and disclose your personal data held in the PNR for any purpose reasonably associated with your travel or as required by law.
3.1 WHAT YOUR FARE COVERS
Your fare covers the flight(s) for you and any allowed baggage:
- from the airport at the place of departure specified on your ticket
- to the airport at the place of destination specified on your ticket. You must pay separately for other services.
3.2 SPECIAL CASE OF GUIDE DOGS
If you are sight or hearing impaired, your fare also covers carriage of your guide dog as part of your cabin baggage. However, you must notify us of the requirement for your guide dog to travel as well when you make your reservation.
You must bring all your dog's health and vaccination certificates, entry permits, and all other documents required by any applicable law, regulation or order.
3.3 BUYING YOUR TICKET
To buy your ticket you or someone on your behalf must pay for:
- the applicable fare
- any other applicable fees, and
- all taxes and other charges imposed by governments, authorities or airport operators (see 3.4).
3.4 GOVERNMENT AND OTHER TAXES AND CHARGES
The price of your ticket may include significant amounts of taxes, charges and fees imposed on air transport by governments, authorities and airport operators. They may be included in the fare, or shown separately in the 'TAX' box(es) of your ticket. You may also be required to pay additional taxes or fees not marked on your ticket.
3.5 PREPARING TO TRAVEL
You alone are responsible for making all necessary arrangements for your travel, such as:
- finding out whether you need a passport, visa or other travel document or health document
- obtaining those documents
- obtaining inoculations
- finding out about dangers to your health and safety at your destination and any stopover, and
doing everything else necessary to ensure you comply with all laws, regulations and orders of the places you will travel to.
4.1 TICKET ESSENTIAL
Even though you have a reservation for a flight, you may not board that flight without first obtaining a boarding pass by either:
presenting at check-in a valid ticket containing the flight coupon for that flight and all other unused flight coupons. (A valid ticket is one issued by the Carrier or its authorised agent and in respect of which the appropriate fare has been paid.)
(for travel on electronic tickets) checking-in and presenting appropriate photo identification (valid passport or driving licence).
4.2 DAMAGED TICKETS
The Operator may replace a damaged ticket if you tell us about it before your flight, but we are not obliged to do so and may charge you a service fee.
4.3 LOST TICKETS
The Carrier is not obliged to replace, or give refunds for (see 11.4), lost tickets or boarding passes. This means if you lose your ticket or boarding pass and still want to fly, you may have to pay a fee or buy a new ticket. Accordingly, you should treat tickets as valuables.
4.4 TICKET NOT TRANSFERABLE
You must not give your ticket to anyone else to use.
However, if someone else presents your ticket and is carried or given a refund, the Carrier:
- is not obliged to replace your ticket or give you a refund, and
- is discharged from all liability to refund.
4.5 TICKET VALIDITY
International travel - unless issued for a shorter period, or specified date(s) only, an international ticket is valid for one year from the date of your first flight, or if no part of the ticket is used, from the issue date.
Travel wholly within Australia - unless issued for a shorter period, or specified date(s) only, a ticket for travel wholly within Australia is valid for one year from the issue date.
4.6 EXTENDED VALIDITY: DUE TO CARRIER OR OPERATOR
The Carrier may extend the period for which your ticket is valid if you are prevented from travelling within the validity period because the Carrier and/or the Operator:
- cancels your flight
- omits a scheduled stop, being your place of departure, place of destination or stopover
- fails to operate your flight reasonably according to schedule
- causes you to miss a connection on another Norfolk Island Airlines flight, or
- is unable to supply a previously confirmed seat.
- If extended, the validity of your ticket will be extended until the Carriers' first flight on which a seat, in the class paid for, is available.
4.7 EXTENDED VALIDITY: DUE TO PASSENGER
If you have a ticket and are prevented from travelling within the validity period of the ticket because:
- when you request a reservation the Carrier is unable to supply a seat on the flight, the validity of your ticket will be extended until the Carriers' first flight on which a seat is available (so long as you requested a reservation reasonably in advance of the requested flight, which may be more than a month in heavily booked seasons or on popular dates/days)
- having started your travel you become ill, the validity of your ticket and of the tickets of any of your immediate family accompanying you, will be extended, until you are certified by a registered/licensed medical practitioner as fit to travel:
(i) and are booked on the Carriers' first flight from the point where your travel resumes on which seats are available in the class of service paid for, or
These extensions do not apply if the restrictions on the fare types paid for do not allow them or:
- you die en-route, the tickets of people accompanying you may at the Carriers' discretion be varied by waiving any minimum stay requirement or extending the validity of their tickets
- having started your travel an immediate family member dies, your ticket and the tickets of any immediate family accompanying you, may at the Carriers' discretion be varied by waiving any minimum stay or extending the validity of the tickets.
Extensions due to death will be made only on receipt of a valid death certificate, and for no more than 45 days after the date of death.
4.8 SPECIFIED RESERVATION
You will only be allowed to travel if you have a specified reservation, in a specified class of service and on a specified date and flight (but see 8).
4.9 COUPON SEQUENCE
The Carrier will accept flight coupons only in sequence from the place of departure specified on your ticket. You may be refused carriage if your first flight coupon has not been used and you start your travel at a stopover (see 8.1).
5.1 WHAT IS ALLOWED BAGGAGE?
Allowed baggage means your personal property necessary for your travel, which:
- complies with baggage limits for cabin and checked baggage for the class of service and fare paid (see 16 - Allowed Baggage), or is accepted as excess baggage (see 6.5)
- The Operator does not consider inappropriate as baggage because of its size, shape, weight or character
- The Operator does not consider unsafe
- is appropriately packed and identified for travel, and
- is not prohibited or restricted by 5.2-5.5.
We categorise allowed baggage (see 16) as either:
- cabin baggage you keep with you, or
- checked baggage carried in the aircraft hold.
5.2 PROHIBITED ITEMS
The Operator will not carry, and you must not try to bring on board:
- weapons of any type
- firearms and ammunition (exceptions exist for firearms and ammunition for hunting or sporting purposes. These must be packed in accordance with all applicable national and international laws and regulations. Operators' approval must be obtained for the carriage of these items, which approval may be withheld at its sole discretion. Applications must be submitted at least 2 working days prior to the anticipated departure date).
- items which may become or are dangerous, such as briefcases installed with alarms, compressed gases (such as aerosols and gas for camping stoves), corrosives (such as wet cell batteries, items containing mercury, bleaches, acids and alkalis) explosives (such as fireworks), flammables (such as paints, thinners or petroleum products), oxidising materials (such as hydrogen peroxide), poisons (such as pesticides and herbicides) radioactive materials.
- items prohibited by any applicable national or international law, regulation or order animals (except if 3.2 or 5.5 apply).
If you try to bring any such item on board and are discovered the Operator may do whatever is considered appropriate in the circumstances, including disposing of the item without notifying you (see also 12.2).
5.3 RESTRICTIONS ON CHECKED BAGGAGE
You must not include in your checked baggage:
- fragile, delicate or perishable items
- money, jewellery, precious metals, silverware, negotiable papers, securities or valuable items (e.g. cameras, mobile phones, electronic equipment)
- commercial goods or documents
- passports and other travel documents.
Provided such items comply with applicable size and weight limitations, they may be carried on you or with you as cabin baggage under your care.
However, neither the Carrier nor the Operator accepts any liability for loss, damage to or delay in delivery of such items (see 13.6). Alternatively, you can arrange to ship such items as cargo.
5.4 RESTRICTIONS ON CABIN BAGGAGE
All cabin baggage must comply with all applicable size and weight restrictions on your ticket and the Allowed baggage Schedule (see 16). You must not include in cabin baggage:
- anything identified on your ticket as prohibited cabin baggage, or
- anything in excess of what is allowed in the class of service, or fare paid for.
If you try to include any such item in your cabin baggage, it may be taken from you and either confiscated or put it in the hold as checked baggage.
5.5 PET ANIMALS
All animals must be sent as cargo freight:
- accompanied by valid health and vaccination certificates, entry permits, and all other documents required by any applicable law, regulation or order (see 13.6).
For guide dogs, refer to 3.2.
6.1 BEFORE CHECK-IN
You must ensure you have your ticket (or a booking for an electronic ticket), baggage, all necessary valid travel documents and anything else you need to travel.
6.2 CHECK-IN TIME
So you do not miss your flight, you should:
-arrive at check-in sufficiently in advance of your flight to complete all departure formalities, and at least no later than the time specified
-be at the boarding gate by the time boarding commences.
6.3 AT CHECK-IN
At check-in you will be issued your boarding pass and baggage check or baggage receipt for any checked baggage. You must keep these with you until you complete your travel.
6.4 IF YOU ARE LATE
If you arrive:
- late at check-in or the boarding gate (see 6.2), or
- without your ticket and all necessary travel documents we may:
- cancel your reservation
- refuse to carry you, and/or
- require you to pay an additional service fee.
Neither the Carrier nor the Operator will be liable for any loss or damage you may suffer as a result.
6.5 EXCESS BAGGAGE
You may not carry more cabin baggage than the class of service or fare paid permits (see 16).
If you check in with more checked baggage than the class of service or fare paid permits, the Operator may
- refuse the baggage, or
- accept the baggage for carriage (although it is not obliged to do so), and require you to pay a fee before boarding
- carry the baggage on a later flight, and require you to pay a fee.
The Operator, Government, security or airport officers may:
- require you to submit to clothing and body searches
- require you to submit your baggage to searches or inspections, and
- search or inspect baggage with or without you being present
7 FLIGHT SCHEDULES
The Carrier publishes timetables for flight schedules and endeavours to ensure its timetables are accurate and its employees and authorised agents are aware of flight departure and arrival information:
- Schedule information may change without notice, and
- Norfolk Island Airlines does not guarantee there are no errors or omissions in any of its information, flight schedules or timetables
To monitor changes, you should monitor the flight departure and arrival information posted at the airport. Neither the Carrier nor the Operator will be liable if you fail to do so.
7.2 FLIGHT SCHEDULES
The Carrier and the Operator will use their best efforts to carry you and your allowed baggage reasonably in accordance with the date and time of the flight specified on your ticket, but does not guarantee it will be able to do so (see 13.6).
7.3 LATE OR CANCELLED FLIGHTS
If Norfolk Island Airlines:
- is unable to carry you and you had a confirmed reservation
- delays your flight
- fails to stop at a stopover or the destination specified on your ticket
- causes you to miss a connecting flight on which you have a confirmed reservation, or
- cancels your flight
Norfolk Island Airlines will:
- carry you on another of its scheduled passenger services on which space is available
- give you a refund in accordance with 11.
8 THE CARRIER OR THE OPERATOR MAY REFUSE TO BOARD OR CARRY YOU
8.1 DENIED BOARDING
Even if you have a ticket and a confirmed reservation, you may be denied boarding because there are no seats available. You may also be denied boarding or refused carriage, and may have your ticket and/or boarding pass, confiscated without liability on the part of the Carrier or Operator:
- for safety or security reasons
- because you have refused a security check, such as a search of you or your baggage
- because you have not complied with any applicable law, regulation or order
- because you cannot prove you are the person specified on the ticket you have presented for travel
- because you are trying to use a flight coupon out of sequence
- because your ticket:
(i) is not paid for
(ii) has been reported lost or stolen
(iii) has been transferred
(iv) has been acquired unlawfully
(v) has been acquired from someone other than the Carrier or its authorised agent
(vi) contains an unauthorised, alte;red or otherwise invalid flight coupon, or
(vii) is counterfeit.
The Carrier or the Operator may also deny you boarding (but accepts no liability in the event you do board and you suffer loss or damage as a result):
- because you do not appear to have all necessary documents (see 6.1)
- because you have not complied with our directions
- because you have not complied with our medical requirements (see 2.3)
- because of your conduct or physical or mental state
- because it may be unsafe for you to travel
- because you require special assistance
- because you might cause discomfort to, or be objectionable to, other passengers
- because you might cause risk to yourself, others or property.
In any of the abovementioned situations the Carrier or Operator may remove you from a flight, even after you have boarded, without any liability on its part.
8.2 LIMITED DENIED BOARDING COMPENSATION
If you are denied boarding solely because we have no seats available, our denied boarding compensation policy may apply. Details are available at Norfolk Island Airlines ticket counters.
9 CONDUCT DURING FLIGHT
9.1 OBEY DIRECTIONS
To maximise passenger comfort, safety and security, all passengers must comply with the following requirements, and all other directions of any crew member, when on board:
- stow cabin baggage under the seat in front of you or in the overhead lockers
- take care when you open overhead lockers, since cabin baggage moves during flight
- keep your seatbelt fastened when seated
- remain seated as directed, in particular while the aircraft is moving on the tarmac
- do not operate any electronic devices which could interfere with the flight
- do not smoke (see 9.3)
- if you drink alcohol, drink only in moderation and only alcohol served by the Operator as part of its inflight service
- use infant and child restraints as directed, and
- do not behave in a manner to which other passengers may reasonably object.
9.2 CONTROL OF PASSENGERS
The Operator will take all steps necessary to maintain the comfort, safety and security of all passengers. If necessary, the Operator may restrain you or remove you from any flight anywhere, for example if you:
- conduct yourself so as to endanger the safety of the aircraft or any person or property on board
- obstruct, or fail to comply with any direction of, any crew member
- behave in a manner to which other passengers may reasonably object.
9.3 SMOKING PROHIBITED
Smoking is not permitted on any aircraft.
10 AFTER THE FLIGHT
10.1 COLLECT YOUR CHECKED BAGGAGE
You should collect your checked baggage as soon as it is available for collection.
10.2 IF YOU CANNOT FIND YOUR CHECKED BAGGAGE
If you cannot find your checked baggage, produce your baggage check or baggage receipt to the Carrier. Only the person to whom the baggage check or baggage receipt was issued is entitled to collect the baggage.
10.3 RELEASE OF CHECKED BAGGAGE BY NORFOLK ISLAND AIRLINES
If Norfolk Island Airlines has baggage you claim is yours but you do not have the baggage check, or baggage receipt, Norfolk Island Airlines will release it to you only if you:
- produce adequate proof of entitlement to it
- indemnify the Carrier and the Operator, in writing, for any loss, damage or expense incurred as a result of the release, and
- comply with any other applicable directions given to you by Norfolk Island Airlines.
10.4 DISPOSAL OF BAGGAGE BY NORFOLK ISLAND AIRLINES
If you do not:
- take your cabin baggage with you, or
- collect your checked baggage, and
you have not claimed it within 90 days after your flight, we may sell or otherwise dispose of it without notifying you and without liability.
NEITHER The Carrier nor the Operator will be liable for any loss you may suffer if you leave cabin baggage or personal effects on an aircraft when you disembark.
11.1 WHEN A REFUND IS AVAILABLE
As a general rule, and except where prohibited by restrictions on the fare type paid, then if you:
- have a valid, partly or wholly unused ticket
- surrender all of the ticket to Norfolk Island Airlines on request, Norfolk Island Airlines will give you a refund as set out in 11.2. Additionally, if Norfolk Island Airlines:
- is unable to carry you and you have a confirmed reservation
- delays your flight to the extent you have to cancel your travel
- downgrades you from the class paid for
- fails to stop at a stopover or the destination specified on your ticket
- cancels your flight
- then, on request, Norfolk Island Airlines will give you an appropriate refund.
11.2 WHAT REFUND IS AVAILABLE?
Except where prohibited by restrictions on the fare type, if a refund is requested under the circumstances described in 11.1, then Norfolk Island Airlines will give you a refund equal to:
- the fare paid (less any applicable fees) if no part of the ticket is used, or
- if part of the ticket is used, the difference between the fare paid and the fare for the part of the ticket used (less any applicable fees).
Depending on the fare type, where a ticket is partly used, the unused part may have little or no monetary refund value.
11.3 WHO GETS THE REFUND?
Any refund will be paid to the person who paid for the ticket, unless the person has authorised us to pay the refund to someone else.
11.4 REFUNDS ON LOST OR STOLEN TICKETS
The Carrier is not obliged to replace (see 4.3), or give you a refund for, your ticket if it is lost or stolen. You should treat tickets as valuables and keep them in a safe place.
11.5 REFUNDS ON TAXES AND CHARGES
Certain taxes and charges imposed by governments or other authorities are payable on your ticket. Whether or not your airfare is refundable, in the event you do not travel, you may be able to claim a refund of some or all of the taxes and charges paid. To do this you should contact the office from which you purchased your ticket.
12 REFUSAL OF ENTRY AND FINES
12.1 REFUSAL OF ENTRY
You may be refused permission to enter a country. If a government orders Norfolk Island Airlines to return you to your place of origin or remove you to another country:
- you must pay for the return or other fare, and
- Norfolk Island Airlines may set off any refund owing to you for unused flight coupons against the amount of the return or other fare (if unpaid).
12.2 PASSENGER INDEMNITY FOR FINES, PENALTIES AND EXPENSES
If the Carrier or the Operator is ordered to pay any fine or penalty at any time, or incurs any expense, costs, loss or damage ("losses") because of your failure to comply with any law, regulation, order or with any of these written conditions or any term of the contract, or because of your behaviour or because of any health or medical condition, you must fully indemnify the Carrier and the Operator for all losses plus all legal costs and other expenses incurred. Norfolk Island Airlines may set off any refund owing to you for unused flight coupons against any such amounts.
13 NORFOLK ISLAND AIRLINES' LIABILITY IS LIMITED
13.1 WHAT IS NORFOLK ISLAND AIRLINES' LIABILITY?
Norfolk Island Airlines accepts liability:
- under applicable treaties governing the liability of air carriers in international carriage
- under applicable laws where treaties governing liability in international carriage do not apply
- in accordance with the applicable Commonwealth law for interstate Australian carriage
- in accordance with the applicable State law for intrastate Australian carriage, up to the limits specified in those conventions and laws, unless otherwise specified by Norfolk Island Airlines in writing.
13.2 INTERNATIONAL CONVENTION CARRIAGE
Norfolk Island Airlines:
- will not rely on the limitation in Article 22(1) of the Warsaw Convention or the Warsaw Convention as amended at The Hague for any claim for recoverable compensatory damages arising under Article 17 of that Convention
- will not rely on any defence under Article 20(1) of the Warsaw Convention for that part of any claim for recoverable compensatory damages arising under Article 17 of that Convention that does not exceed 100,000 Special Drawing Rights.
13.3 INTERNATIONAL BAGGAGE LIMITATIONS
13.4 RESERVATIONS OF RIGHTS
Except as specified i n 13.2, Norfolk Island Airlines will rely on all defenses under the Warsaw Convention or the Warsaw Convention as amended at The Hague, and on all defenses available under any applicable law where said Convention is inapplicable. Norfolk Island Airlines also reserves all rights against any other person, including rights of contribution and indemnity.
13.5 TRAVEL WHOLLY WITHIN AUSTRALIA
Carriage wholly within the Commonwealth of Australia which is not international carriage as defined by the Warsaw Convention, is subject to the provisions of the Civil Aviation (Carriers' Liability) Act 1959 as amended or complementary State legislation. Norfolk Island Airlines' liability in respect of the death or injury of any passenger is limited to A$500,000, and in respect of baggage is limited to A$1,600 per passenger (for checked baggage), and A$160 per passenger (for cabin baggage).
13.6 LIMITED LIABILITY
Except for liability referred to in 13.1 and 13.2, and to any limits referred to in 13.3 and 13.5, Norfolk Island Airlines is not liable for:
any loss or damage suffered by you caused by:
(i) delay or failure to carry you or your allowed baggage, as advertised, ticketed or at all
(ii) refusal to let you board, except where that refusal constitutes denied boarding as specified in 8.2, or
(iii) your removal from any flight
- damage arising from its compliance with any law, regulation or order, or from your failure to comply with any of them
- personal injury, death, or delay
- loss of, damage to or delay of baggage
- death, personal injury, delay, loss or damage caused by anything in your baggage (and you agree to indemnify Norfolk Island Airlines for any delay, loss or damage suffered by Norfolk Island Airlines as a result)
any loss of, damage to, or delay in the delivery of:
(i) fragile, delicate or perishable items
(ii) valuable items (e.g. cameras and electronic equipment)
(iv) money, jewellery, precious metals, silverware, negotiable papers or securities
(v) commercial goods or documents
(vi) passports and other travel documents
in your baggage, even if any such loss or damage was caused by negligence
- any loss or damage caused by your breach of our contract to carry you and your baggage
- illness, disability or personal injury to, or death of, a passenger caused or aggravated by travel on Norfolk Island Airlines where such travel posed a risk to the passenger due to the passenger's physical or mental state
- illness, disability or injury to, or loss or death of, your allowed pet animals (see 5.5).
Your contract with Norfolk Island Airlines, including any exclusion or limitation of liability in favour of Norfolk Island Airlines, also applies to benefit:
- the Carriers’ and the Operators’ employees, agents and representatives
- any other operators used by Norfolk Island Airlines to carry you, and
- those other operators' employees, agents and representatives
and Norfolk Island Airlines holds this benefit on trust for them, and can, if requested by them, enforce it on their behalf.
14 CLAIMS BY PASSENGERS
14.1 PERSONAL INJURY OR DEATH CLAIMS
If you have a claim against Norfolk Island Airlines for personal injury or death, you or your personal representative should notify us in writing as soon as possible.
14.2 OTHER CLAIMS
If you have any other claim against Norfolk Island Airlines, you should also notify us in writing as soon as possible, but in any event
- within any applicable time period specified in international convention or applicable legislation (which can be as little as 3 days}, or
- if no time period is so specified, within 21 days after the arrival of your flight. If you miss these deadlines, you will lose your right to claim.
- Any incident involving damage to your clothing worn or taken into the aircraft cabin, must be immediately reported to the cabin crew.
14.3 ALL CLAIMS EXPIRE
Unless your right to claim expires earlier by operation of these General Conditions, the Warsaw Convention or applicable law, any right you may have to claim against Norfolk Island Airlines in relation to a flight expires 2 years after the arrival of the flight, or if the flight did not arrive, 2 years after the flight was scheduled to arrive.
defined in 5.1 and the Allowed Baggage Schedule below.
ALLOWED BAGGAGE SCHEDULE
Passengers (except infants) are allowed the checked baggage below (although no item of baggage may exceed 23kgs).
Infants are given no checked baggage allowance.
Passengers (except infants) are allowed the following cabin baggage.
1 piece not exceeding 7kgs being either :
(1) brief case or cabin bag each not exceeding depth 23 cm, height,34 cm, length 48 cm, and
(2) non rigid frame suitpack or garment bag not exceeding thickness 11cm, width 60cm, length 114cm unfolded.
In addition to the cabin baggage referred to above, you may also take on board:
- a handbag, pocketbook or purse appropriate to normal travel dress which is not being used as a container for the transportation of articles which would otherwise be regarded as baggage
- an overcoat, wrap or blanket
- an umbrella or walking stick
- a small camera and/or pair of binoculars
- a reasonable amount of reading matter for the flight
- infant's food for consumption in flight and infant's carry basket
- a fully collapsible wheelchair and/or a pair of crutches and/or prosthetic device for you if you are dependent on them.
Infant's carrying baskets and wheelchairs may be used to board the aircraft, and will then be stowed in the aircraft hold.
- Business Class - 2 pieces
- Economy Plus Class - 2 pieces
- Economy Class - 1 piece (when the fare includes checked baggage)
The total measurement of each piece must not exceed 140 cm
In addition to the checked baggage above, if you are travelling with an infant you may check in a collapsible stroller or carry basket as part of your checked baggage.
means a passenger sales agent who has been appointed by Norfolk Island Airlines to represent Norfolk Island Airlines in the sale of air passenger transportation over the services of Norfolk Island Airlines and, when authorised, over the services of other air carriers.
means an electronic flight coupon or other value document held in Norfolk Island Airlines' database.
means the itinerary/receipt issued by or on behalf of Norfolk Island Airlines, the electronic coupons and, if applicable, a boarding document.
- carriage on a flight, and
- if a passenger is carried partly or wholly by other transport mode, carriage
- by that other transport mode, and
- all services related to that carriage.
means either the portion of the ticket which bears the notation 'good for passage', or, in the case of an electronic ticket, the electronic coupon, and indicates the particular places between which the passenger is entitled to be carried.
means the Warsaw Convention or the Warsaw Convention as amended at The Hague and any enabling legislation.
means a document or documents forming part of the electronic ticket which includes information and notices required by applicable law, regulations and international arrangements.
means the person entitled to be carried.